Privacy & Discretion
How we hold what you tell us
Discretion is the reason most clients come to us, so we treat an inquiry with the same care as an itinerary. This page explains, plainly, what happens to your details from the moment a form is submitted.
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How an inquiry reaches us
The inquiry form sends your details directly through Stepanian Travel's dedicated mail server to our private inquiries mailbox. No outside form or email-delivery service receives the submission, nothing is added to an advertising or marketing list, and no inquiry database sits behind this website.
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What we ask for, and why
We only ask for what is needed to reply well and to plan safely:
- Your name and preferred contact details, so a single curator can respond directly.
- Who introduced you, so we can honour the relationship that brought you here.
- Destination, dates, party size and appointment preferences, so the first conversation is useful rather than exploratory.
- Anything you choose to add. Sensitive details — medical, security, family — are best shared once we speak, not on a form.
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Who sees your information
Your file is visible to the curator assigned to you and, when required, to one principal of the firm. It is never sold, rented, syndicated or used for marketing lists. Suppliers — a captain, an estate manager, a security lead — receive only the fragment of information their part of the journey requires, and only after you approve it.
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How long we keep it
Inquiries that do not become commissions are deleted within twelve months. Client files are retained while you travel with us and for seven years afterwards where tax, insurance or liability rules require it, then destroyed. You may ask us to erase your details sooner at any time.
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How it is protected
Correspondence is held in encrypted, access-controlled mailboxes with multi-factor authentication and no shared logins. Devices are encrypted at rest. Names are replaced with file references in internal discussion, and no client is ever named in marketing, press, photography or case studies — a standing rule, not a request you must make.
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Confidentiality agreements
Mutual non-disclosure agreements are standard and signed before planning begins. Every member of staff and every vetted supplier works under written confidentiality terms; where a supplier will not sign, we do not use them.
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Publicity and photography
We do not publish client names, images, itineraries or testimonials. If a partner property requests photography, we decline on your behalf unless you instruct us otherwise in writing.
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This website
The site sets no advertising cookies and runs no third-party trackers or pixels. A single browser preference stores your chosen language so the site remembers it on your next visit; it holds no personal data and can be cleared at any time.
Questions, corrections, erasure
Write to us and a curator — not a queue — will answer. We will confirm what we hold, correct it, or erase it entirely, usually within two business days.
inquiries@stepaniantravel.com